I told her it was defective and that it fell apart during one use. In addition, she could not take it back because it was damaged and used and could not resell it. She stated she could not refund by money because “you brought it back damaged”. I did not want another mop and did not feel like shopping, I asked for my money back or a store credit. Patricia/manager looked at the mop and offered me an exchange or something of equal value. The customer service representative called for the manager for assistance. I entered the Mobile, Alabama store on 7/13/12 at approximately 4:40pm. I bagged up the mop and returned it the next chance I was able to stop by the store. I was very disappointed the mop failed in only ½ use of a small kitchen. I finished cleaning my small kitchen floor, on my hands and knees. When I began to use it on 7/6/12, the sponge came unglued from the end. This letter is to complain about the service I recently received from your customer service manager named Patricia at the Old Time Pottery store in Mobile, AL. I mean shit its the one job you have it cant be that hard for you to do the simplest thing as that. But back to corporate stop being so stingy with the money we are making you, take the time and effort to make sure we as your employees are comfortable, safe, and secure in your workforce. Take the extra initiative to show some respect and show us a good attitude, its common courtesy anyway. and for the people who shop there you know our attitudes wouldnt be so poor if you showed us some respect for offering you our services we wouldnt be so rude or disrespectful. They offer poor poor benefits and dont give two shits about there loyal workers. typical big business BS!! they cant even afford to keep the A/C running during summer months. These cash registers have cost several good employees their jobs and district managers and corporate blame it on the worker. If your an employee then you know exactly what im talking about. Corporate needs to invest into new technology a.k.a the piece of crap cash registers.